Please review our FAQ’s to familiarize yourself with our policies & expectations!

What is your alcohol policy?

Drinking is permitted in all of our vehicles, as long as the patron is of legal drinking age (21). We do ask that you drink responsibly and respect any instructions given by our drivers. Excessive drinking and unruly behavior will not be tolerated, and may be subject to removal at any point throughout the run.

Please note: There is a $200 (per incident) cleaning fee for any vomit, blood, or any other bodily fluids in the vehicle, no exceptions! 

How much should we tip the driver?

Suggested gratuity based on the industry standard is 20% of the booking total. This should also include any extra hours purchased during the run. Ultimately this is based on your discretion and although suggested, is not mandatory.

Gratuity can be pre-paid at the time of booking or direct to the driver the day of service.

Is smoking allowed?

Absolutely not! We have a zero tolerance policy towards smoking, including E-Cigarettes. Violators will be given a verbal warning and then subject to removal.

Do you travel outside of Michigan?

Stretch Limo is currently licensed for INTRA-state services; State of Michigan only.

What if we spill a drink or break a glass?

We understand that accidents happen. In most situations there will not be a cleaning and/or replacement fee unless the driver deems the behavior as being excessive.

Please drink responsibly and respect both our drivers and the vehicles!

Lost & Found items

During our post-run inspection, if we find anything left in our vehicles we will reach out to the contract holder. If you think you have left something behind, please feel free to contact us!

Phone: (989) 954-7500
Email: info@stretch989.com

Do your vehicles have bathrooms?

This may vary for each vehicle. Please visit our Fleet page for a detailed description of each vehicle.

What is your cancellation policy?

Deposits are non-refundable or transferable within 3 weeks of the booking date, including cancellations and date changes. Please contact our office for further details.

What forms of payment do you accept?
  • We accept cash, credit/debit, or check (deposit only). We can accept credit/debit payments over the phone and in person the day of the booking.
  • Cash or Card only for “balance due” payment the day of service, no personal checks accepted, no exceptions!
  • If you are paying with cash or check, we require a credit card to be on file for any additional fees (damages, cleaning, etc.) that may be incurred. We will NOT charge your card without prior notification.
  • At the time of booking, a 25% deposit is required.
  • Payment types can vary. For example, you can use a card to pay the deposit over the phone and the balance in cash the day of the booking.
Can we see the vehicle beforehand?

Absolutely, in fact we encourage it. Depending on your proximity to our location, we may be able to bring the vehicle to you to view! Contact our office to set up a viewing.

Are the vehicles stocked prior to pick-up?

As a licensed limo bus company we cannot provide any alcoholic drinks.

Our vehicles do come stocked with ice, cups, napkins, bottle opener, and built in coolers. You are more than welcome to bring your own coolers as well!

Can we hook up an iPod, phone, etc. for music?

Yes! All of our vehicles have radios that include an auxiliary port, USB connection, and Bluetooth capabilities! We also make sure that all vehicles have at least one available auxiliary/cigarette lighter for charging purposes.

Please bring your own device cords.

How far in advance should I book?

Our vehicles are all first come first serve. Being in the service industry, demand is hard to predict. In general, we do tend to see a spike in the warmer months with proms, weddings, outdoor events, etc. Please book early for guaranteed service!

Do you offer split runs?

We do not offer split runs. Hours of service must be used in a consecutive manner.